Shipping policy
This Shipping Policy sets out the main terms for the delivery of orders placed on the CORSIS website.
Current delivery methods, costs, and availability are determined during checkout and depend on the destination country, order parameters, and the carrier’s current rates.
1. Order Production and Dispatch
The production time for products may be up to 10 business days unless a different timeframe is specified on the page of the relevant product.
Production time is not included in the estimated delivery timeframe.
Once production is complete, the order is handed over to the delivery service within 1–3 business days.
During periods of high demand, holidays, sales, or other circumstances, order processing and dispatch times may be extended.
2. Delivery Within Ukraine
Orders within Ukraine are delivered by Nova Poshta.
Available delivery options, including delivery to a branch or parcel locker, are displayed during checkout.
The estimated delivery time after the order has been handed over to the carrier is 1–7 business days.
The exact delivery time depends on the recipient’s location, the carrier’s operations, and other circumstances that may affect delivery.
3. International Delivery
CORSIS provides international delivery to countries available for selection during checkout.
International shipments may be sent via Nova Post or EMS (Ukrposhta), depending on the destination country and the available delivery method.
The estimated international delivery time after the order has been handed over to the carrier is 5–20 business days.
Delivery to remote regions and customs clearance may require additional time.
Delivery to Russia and Belarus is not available.
The current list of countries available for delivery is determined during checkout. If a country is not available for selection during checkout, delivery to that country is currently unavailable.
4. Delivery Costs
The delivery cost is calculated during checkout and displayed before payment is completed.
The cost may depend on the destination country and address, order parameters, selected delivery method, and the carrier’s current rates.
The delivery cost displayed during checkout is the applicable cost for the specific order.
Carrier rates may change, so CORSIS does not set a permanent delivery price for individual countries or destinations.
Free delivery is not available unless expressly stated otherwise on the website or during checkout.
5. Delivery Timeframes
All delivery timeframes stated are estimates and are not guaranteed.
The delivery timeframe begins when the order is handed over to the relevant delivery service and does not include the product production time.
Business days are Monday through Friday, excluding official public holidays and non-working days.
Actual delivery times may be affected by:
carrier workload;
weekends and public holidays;
customs clearance;
the remoteness of the delivery region;
weather conditions;
restrictions or delays affecting transport services;
force majeure and other circumstances beyond the control of CORSIS.
6. Order Tracking
After the order has been handed over to the delivery service, the customer is provided with a tracking number.
The customer may use the tracking number to check the current shipment status on the website or in the application of the relevant delivery service.
7. Customs Duties and Taxes
International orders may be subject to import duties, taxes, customs fees, or other mandatory charges in the recipient’s country.
Unless expressly stated otherwise during checkout, such charges are not included in the cost of the product or delivery and must be paid separately by the customer.
The amount, assessment procedure, and collection of such charges are determined by the laws and customs authorities of the recipient’s country.
CORSIS does not determine or control the amount of such charges.
Customs clearance may also affect the actual delivery time of an international order.
8. Recipient Information and Delivery Address
During checkout, the customer must provide complete, accurate, and up-to-date information required for delivery.
For delivery within Ukraine, the customer must correctly specify or select the city or settlement, branch or parcel locker, and any other required information.
For international delivery, the customer must correctly provide the recipient’s first and last name, country, city, address, postal code, phone number, and any other information required by the carrier.
Delivery details may be changed after the order has been placed only with the approval of CORSIS Customer Support and provided that the order has not yet been handed over to the carrier.
The customer is responsible for the accuracy of the information provided.
If a shipment cannot be delivered or is returned to the seller due to incorrect or incomplete information provided by the customer, failure to collect the shipment, or expiration of the storage period, the cost of re-delivery may be charged to the customer.
9. Delayed or Lost Shipments
If delivery is significantly delayed or shipment information has not been updated for an extended period, the customer may contact CORSIS Customer Support or email us at info@corsis.com.ua.
If necessary, CORSIS will contact the relevant delivery service to clarify the shipment status or initiate a search for the shipment.
Any further action, re-shipment, or compensation will be considered after receiving information from the carrier, taking into account the circumstances of the specific order and applicable legal requirements.
10. Damage During Delivery
If a shipment arrives with visible damage, we recommend that the customer inspect the packaging and the product upon receipt and, where possible, document the damage in accordance with the carrier’s procedure.
If the product was damaged during transportation, the customer should contact CORSIS Customer Support or email info@corsis.com.ua and provide photographs or video of the product and packaging.
This information is necessary to review the circumstances and, where necessary, contact the delivery service.
11. Changes or Cancellation of an Order
If the customer needs to change the delivery address, recipient details, or other delivery information, they should contact CORSIS Customer Support or email info@corsis.com.ua as soon as possible.
Once the order has been handed over to the carrier, the possibility of making changes depends on the rules and technical capabilities of the relevant delivery service.
The terms for order cancellation, returns, exchanges, and refunds are governed by the CORSIS Return and Refund Policy and applicable law.
12. Contact Information
For any questions regarding order delivery, please contact CORSIS Customer Support or email us at: