Refund policy
This Policy sets out the terms for returns, exchanges, refunds, and order cancellations for products purchased on the CORSIS website.
The terms for returns and exchanges apply in accordance with applicable Ukrainian law, including the Law of Ukraine “On Consumer Protection” and the list of goods of proper quality that are not subject to exchange or return, approved by the Cabinet of Ministers of Ukraine.
1. Returns and Exchanges
A customer may contact CORSIS with a request to return or exchange a product within 14 calendar days from the date of receipt, provided that the product is eligible for return or exchange under applicable Ukrainian law.
For products that may be returned or exchanged, the following conditions must be met:
the product has not been used;
there are no signs of wear, damage, or contamination;
the product’s original appearance and consumer properties have been preserved;
the original tags, labels, accessories, and packaging have been preserved;
the customer can provide proof of purchase.
Before sending a product back, you must first contact CORSIS Customer Support or email us at info@corsis.com.ua.
After reviewing your request, we will provide information on the next steps and, where necessary, instructions for returning the product.
Products sent back without prior approval from CORSIS may not be accepted.
2. Corsetry Products
In accordance with applicable Ukrainian law and the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 “On the Implementation of Certain Provisions of the Law of Ukraine ‘On Consumer Protection’,” corsetry products of proper quality are included in the list of goods that are not subject to exchange or return.
Accordingly, corsetry products of proper quality are not eligible for return or exchange in the cases provided for by Ukrainian law.
This restriction does not apply in cases where a manufacturing defect is identified, the customer receives an incorrect product, or in other cases where the customer is entitled to make a claim under applicable law.
3. Custom-Made Orders
Products made according to individual measurements, parameters, or other personalized specifications provided by the customer are not eligible for return or exchange, except in cases involving a manufacturing defect, an error on the part of CORSIS, or other cases provided for by law.
4. Discounted Products
The fact that a product was sold at a discount does not in itself limit the customer’s rights under Ukrainian law.
The possibility of returning or exchanging a discounted product is determined taking into account the type of product, its condition, the reason for the price reduction, and the requirements of applicable law.
If the discount was granted due to a specific defect that was properly disclosed to the customer before purchase, claims relating specifically to that previously disclosed defect are handled in accordance with applicable law.
5. Damaged, Defective, or Incorrect Products
We recommend checking the product and its condition upon receipt.
If you receive:
a product with a manufacturing defect;
a product damaged during delivery;
a product that does not correspond to your order,
please contact CORSIS Customer Support or email us at info@corsis.com.ua.
To review your request, we may ask you to provide photographs or video of the product, packaging, and other information necessary to establish the circumstances.
After reviewing the request, CORSIS will offer an appropriate solution based on the circumstances and the requirements of applicable law.
If an error on the part of CORSIS, a manufacturing defect, or another case where the seller is legally responsible for the relevant costs is confirmed, the necessary delivery costs will be reimbursed by CORSIS.
6. Return and Exchange Shipping Costs
If a return or exchange is initiated by the customer and is not related to a manufacturing defect or an error on the part of CORSIS, the cost of returning the product is paid by the customer, unless otherwise required by law.
In the case of a confirmed manufacturing defect, an incorrect product, or an error on the part of CORSIS, the relevant delivery costs will be reimbursed by CORSIS in the cases and manner provided for by law.
International returns may involve additional shipping, customs, or other costs. The terms of such a return must be agreed in advance with CORSIS Customer Support.
7. Order Cancellation or Changes
If a customer wishes to cancel an order or make changes to it, they should contact CORSIS Customer Support or email info@corsis.com.ua as soon as possible.
The possibility of cancellation or modification depends on the status of the order, including whether production has started and whether the order has already been handed over to the delivery service.
Each such request is reviewed based on the order status, product characteristics, and applicable legal requirements.
Once the order has been handed over to the carrier, the possibility of changing or cancelling it may also depend on the rules of the relevant delivery service.
8. Refunds
After receiving a returned product, CORSIS checks its condition and compliance with the return requirements.
After the inspection, the customer will be informed of the outcome of the return review.
If the return is approved, the refund will be processed in accordance with applicable legal requirements and, as a general rule, to the same payment method used when placing the order, unless another method is agreed or required for technical reasons.
The actual time it takes for the refunded amount to appear in the customer’s account may also depend on the bank, payment system, or other payment provider.
Delivery costs and other additional expenses are refunded in the cases required by Ukrainian law.
9. Important Information
The terms of this Policy do not limit any consumer rights provided by applicable Ukrainian law.
If any provision of this Policy conflicts with mandatory legal requirements, the relevant provisions of applicable law will apply.
10. Contact Information
Before returning or exchanging a product, or for any questions regarding order cancellation, please contact CORSIS in advance.
Email: info@corsis.com.ua