Effective date: 01.02.2026

Shipping

The exact terms, cost, and available shipping methods are displayed during checkout at corsis.com.ua and depend on the destination country, the selected carrier, and the recipient's address.

Please note: delivery times do not include the production time of the item. If a particular item is out of stock, this is indicated individually on the product page.

Production time for items is up to 10 business days.

Estimated delivery times

Shipping within Ukraine

• 1–7 business days
• shipped via Nova Poshta

International shipping

• approximately 5–15 business days
• shipped via Nova Post or by EMS through Ukrposhta
• the exact shipping cost is shown during checkout

We dispatch orders within 1–3 business days or on the next business day after production is completed. Once shipped, the customer receives a tracking number.

Responsibility for the delivery address

The customer is required to provide a complete, accurate, and correct delivery address during checkout.

Changing the address after placing an order is only possible by arrangement with customer support before dispatch.

The customer bears full responsibility for the accuracy of the provided address. In the event of a return or loss of the shipment due to an address error or the customer's failure to collect the parcel, the shipping cost is not refunded, and re-shipping is carried out at the customer's expense.

Customs duties and taxes

International orders may be subject to customs duties, taxes, or other mandatory charges in accordance with the legislation of the recipient's country.

All customs duties and taxes are paid by the customer. We are not responsible for delays caused by customs services.

Order cancellation

An order can be cancelled free of charge only before production and/or dispatch begins.

Once an order has been handed over for delivery, cancellations, changes, or returns are not accepted.

Returns and exchanges

Please note: in accordance with Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19 March 1994 "On the Implementation of Certain Provisions of the Law of Ukraine 'On Protection of Consumer Rights'", corsetry items are included in the list of goods that are not subject to exchange or return.

Accordingly:

• corsets of proper quality are not subject to return or exchange
• custom orders and made-to-measure items are not subject to return

Exceptions

A return or replacement is possible only in the case of:

• a manufacturing defect
• damage to the item during transit
• an error on the seller's side, the wrong item

A manufacturing defect is a flaw in the item that arose through the manufacturer's fault during production, existed before the item was handed over to the customer, and makes it impossible or significantly difficult to use the item for its intended purpose.

The following are not considered manufacturing defects: individual fit characteristics, subjective comfort perception, failure to meet the customer's expectations, damage resulting from improper use, lacing, or care, natural wear, minor colour differences, as well as any damage that occurred after the customer received the item.

In such cases, the customer is required to contact customer support within 14 calendar days of receiving the order and provide photo or video evidence.

After verification, we will:

• replace the item, if available
• or refund the payment using the same payment method

The cost of return shipping is reimbursed in the event of a confirmed error on the seller's side. In all other cases, the customer pays for shipping the item to the seller themselves.

Exchange of goods

Although corsetry items are not subject to return under the current legislation of Ukraine, we may exchange an item if it did not fit the customer in size or other parameters.

An exchange is possible within 14 calendar days of receiving the item under the following conditions:

• the item has not been used
• there are no signs of wear, damage, or soiling
• the original appearance, components, tags, and packaging are preserved

The exchange is made for another item from the CORSIS brand range, subject to availability.

In the case of an exchange:

• if there is a difference in the price of the items, the difference is refunded to or paid by the customer
• shipping costs both ways are paid by the customer

An exchange is not carried out in the case of:

• violation of the terms of use or care
• signs of use

The decision on the possibility of an exchange is made after the seller inspects the item.

Lost or delayed parcel

All shipments are sent with tracking.

In the event of loss or significant delivery delay, the customer is required to notify us within 30 days of the dispatch date. We cooperate with delivery services to resolve such situations; however, we are not responsible for the actions of third parties.

Contact information

For all shipping and return inquiries, please contact: info@corsis.com.ua